Booking Terms

We reserve the right to alter these booking terms and any hotel prices and tariffs without prior notice.
(updated January 2024)

Booking & Payments

We are unable to accept "provisional bookings" or hold rooms without a written confirmation. All bookings must be confirmed via email.

You will be charged in the local currency of the hotel (GBP). All prices include Value Added Tax.

Direct Bookings

When making a hotel room reservation either by telephone or online via our website booking system, we will require details of a valid Debit or Credit Card at the time of booking and we will confirm your reservation via email.

Third-Party Bookings

If you have reserved a hotel room and made payment via a third-party booking provider or online travel agent (OTA) you must contact them regarding your booking.

Deposits

We do not take any payment in the form of a deposit prior to your arrival, therefore the total amount due will be presented in your room bill on departure.

Payments

All accounts and any invoices are due for settlement on the day of departure. We accept payment by cash, or via a valid Debit or Credit Card.

We do not accept payment by Amex, Diners, Business Cheque or Personal Cheque.

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Cancellation

Direct Bookings

If you booked direct with Chough's Nest Hotel, then we allow free cancellation of your reservation up to 21 days before the date of arrival.

Cancellation within 21 days before the date of arrival can incur a charge up to the full cost of the reservation in the event of us being unable to re-sell the accommodation. Failure to check-in, or 'no-show' bookings, will incur the full cost of the reservation.

If you need to change or cancel your reservation, you must telephone the hotel directly on 01598 753 315. We are unable to accept any changes to bookings or cancellations made by email as they can be lost or missed.

Third-Party Bookings

Bookings made via a third-party booking provider or online travel agent (OTA) can only be cancelled through the third-party provider or booking agent you used and is subject to their terms and conditions or cancellation policies.

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Access Statement

For information on accessibility, please read our Access Statement.

View Access Statement

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Holiday Insurance

It is strongly recommended that you take out adequate holiday insurance. This is to safe-guard against loss in the event of sickness, ill-health or any other unforeseen circumstances which may result in you having to cancel your holiday with us.

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Parking

The hotel car park has one allocated parking space per room and these are available on a first-come, first-serve basis. We recommend guests reverse into a space and leave their registration number with reception so that vehicles can be identified. If you bring an additional car, you will need to park it on the road along North Walk.

The car park is fully flood-lit at night. Guest vehicles and personal belongings are left entirely at their own risk.

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Check-in & Check-Out Times

Normal check-in time is from 2:00pm on the day of arrival.

Should you require access to your room before 2:00pm (i.e. you are attending a wedding or event) please telephone 01598 753 315 to advise us of your time of arrival and we will endeavour to oblige.

We require guests to vacate their bedrooms by 10:30am on the day of their departure.
Please remember to return your room key to reception on departure.

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Dinner

The hotel provides dinners to guests from Friday to Tuesday. We do not serve dinners on Wednesday or Thursday.

Booking is essential. Pre-order of your meal is required before 5:00pm.

Please call us on 01598 753 315 if you require an evening meal on the first night of your stay.

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Children & Pets

The hotel is unsuitable for children under 12 years of age.

We regret that we do not accept any pets.

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Smoking, Vaping and E-Cigarettes

Chough's Nest Hotel is a non-smoking establishment. It is against the law to smoke within the hotel bedrooms, hallways and public areas, however guests may smoke or vape on the terrace located outside of the hotel building.

Due to the sensitivity of the hotel's fire alarms, vaping is not permitted within the hotel.

Please dispose of cigarettes and e-cigarettes, containing batteries, responsibly.

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Conditions of Stay

Damage

We reserve the right and you authorise us to charge your valid credit or debit card for any damage caused to the hotel room that you are staying in, or to any area of the hotel during your stay, or for missing items.

Fire Safety & Behaviour

All guests are advised on check-in to take notice of the hotel fire precautions and to familiarise themselves with the fire exit route.

We reserve the right to terminate your booking immediately without being liable for any refund or compensation, and refuse accommodation or service to you, where you engage in unacceptable behaviour that causes a disturbance or nuisance to our other guests.

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