Booking Terms

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Booking & Payments

We are unable to accept “provisional bookings” or hold rooms without a written confirmation. All bookings must be confirmed via email.

A booking is only confirmed once you have received a written confirmation by email from Chough’s Nest Hotel.

You will be charged in the local currency of the hotel (GBP). All prices include Value Added Tax.

Direct Bookings

When making a hotel room reservation either by telephone or online via our website booking system, we will require details of a valid Debit or Credit Card at the time of booking and we will confirm your reservation via email.

Third-Party Bookings

If you have reserved a hotel room and made payment via a third-party booking provider or online travel agent (OTA) you must contact them regarding your booking.

Deposits

We do not require a deposit when you book although we do require valid Debit or Credit Card details to secure your booking.

Payment for your stay is due on departure. We do not take any payment prior to your arrival. The total amount due will be presented in your room bill on departure.

Payments

All accounts and any invoices are due for settlement on the day of departure. We accept payment by cash, or via a valid Debit or Credit Card.

We do not accept payment by Amex, Diners, Business Cheque or Personal Cheque.

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Cancellation

Cancelling Direct Bookings

If you booked direct with Chough’s Nest Hotel, then we allow free cancellation of your reservation up to 21 days before the date of arrival.

If you cancel within 21 days of your arrival, we will make every reasonable effort to re-let your room. If we are unable to do so, you may be charged up to the full cost of your reservation. Failure to check-in, or ‘no-show’ bookings, will incur the full cost of the reservation.

If you need to change or cancel your reservation, please telephone the hotel directly on 01598 753 315. If you also send an email, your booking is not considered cancelled until we have confirmed receipt.

Cancelling Third-Party Bookings

Bookings made via a third-party booking provider or online travel agent (OTA) can only be cancelled through the third-party provider or booking agent you used and is subject to their terms and conditions or cancellation policies.

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Holiday Insurance

It is strongly recommended that you take out adequate holiday insurance. This is to safeguard against loss in the event of sickness, ill-health or any other unforeseen circumstances which may result in you having to cancel your holiday with us.

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Access Statement

For information on accessibility, please read our Access Statement.

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Parking

The hotel car park has one allocated parking space per room and these are available on a first-come, first-served basis. We recommend guests reverse into a space and leave their registration number with reception so that vehicles can be identified. If you bring an additional car, you will need to park it on the road along North Walk.

The car park is fully flood-lit at night. Vehicles and their contents are parked at the owner’s risk.

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Check-in & Check-Out Times

Normal check-in time is from 2:00pm on the day of arrival.

Should you require access to your room before 2:00pm (i.e. you are attending a wedding or event) please telephone 01598 753 315 to advise us of your time of arrival and we will do our best to accommodate your request, although this cannot be guaranteed.

We require guests to vacate their bedrooms by 10:30am on the day of their departure.
Please remember to return your room key to reception on departure.

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Dinner at the Hotel

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Children & Pets

The hotel is unsuitable for children under 16 years of age. We do not have any family rooms.

We regret that we do not accept any pets.

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Smoking, Vaping and E-Cigarettes

Chough’s Nest Hotel is a non-smoking establishment.

It is against the law to smoke within the hotel bedrooms, hallways and public areas. Smoking and vaping are not permitted anywhere within the hotel.

Due to the sensitivity of the hotel’s fire alarms, vaping is not permitted within the hotel.

Please dispose of cigarettes and e-cigarettes, containing batteries, responsibly.

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Conditions of Stay

Damage

We reserve the right and you authorise us to charge your valid credit or debit card for any damage caused to the hotel room that you are staying in, or to any area of the hotel during your stay, or for missing items.

Fire Safety & Behaviour

All guests are advised on check-in to take notice of the hotel fire precautions and to familiarise themselves with the fire exit route.

We reserve the right to terminate your booking immediately without being liable for any refund or compensation, and refuse accommodation or service to you, where you engage in abusive, threatening or illegal behaviour or unacceptable behaviour that causes a disturbance or nuisance to our other guests.

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Data Protection & Privacy Policy

Any data or information supplied to us by you will be used for the purposes of processing your reservation. We only use your personal information to administer your booking and comply with our legal obligations. We will never sell your personal information. Where necessary, we share information only with trusted service providers who help us process bookings and payments.

Where you have chosen to receive marketing communications, we may occasionally send information about special offers. You can unsubscribe at any time.

If you wish to opt-out, you can click the ‘unsubscribe’ link in the email, alternatively send a message or call us on 01598 753 315.

Cookies

This website uses some unobtrusive cookies to store information on your computer. Some cookies on this website are essential and the site won’t work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors to enhance your experience of the site. To control third party cookies, you can adjust your browser settings.

By using our website you accept the terms of this Privacy Policy.

Website Information

While all reasonable efforts have been taken to ensure the accuracy of the information on the website, we do not accept any responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements or features of the website without notice.

Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content of third party sites.